Shipping policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Because we work with international suppliers, shipping times may vary depending on your location.
Estimated delivery times:
- Canada:10-14 business days
Please note that delivery times are estimates and may occasionally be affected by customs, holidays, or high shipping demand.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise specified. Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow the progress of your shipment.
Customs, Duties and Taxes
Ethluc is not responsible for any customs fees, duties, or taxes that may apply to international orders. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us at our customer support email. We will do our best to assist you and resolve the issue.
Incorrect Address
Please ensure your shipping address is correct before completing your order. Ethluc is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions about our Shipping Policy, please contact us through our website:
ethluc.com